Hello, fabulous! At Halloween Shoes Shop, we want you to feel confident and fierce in your new heels, boots, and sandals. If your purchase isn’t absolutely perfect, we’re here to help make it right!

Return & Exchange Window

We accept returns and exchanges within 15 days from the date you receive your items. All returned items must be in unworn, original condition with all tags attached and in the original packaging.

Non-Returnable Items

For health and safety reasons, we cannot accept returns on the following items:

  • Clearance Boots & Clearance Shoes (all final sale items)
  • Halloween Costume Footwear (special occasion wear)
  • Light Up Stripper Shoes (due to electronic components)
  • Any worn or damaged items

How to Initiate a Return or Exchange

  1. Contact Us: Email our customer support team at [email protected] within 15 days of receiving your order. Include your order number and reason for return/exchange.
  2. Wait for Approval: Our team will respond within 2 business days with a return authorization number and instructions.
  3. Pack Your Items: Securely package the unworn items with original tags and packaging. Include the original packing slip or your order number inside the package.
  4. Ship to Us: Mail your return to our Los Angeles address. We recommend using a trackable shipping service as you are responsible for return shipping costs.

Return Shipping Address

Halloween Shoes Shop
2172 Hilltop Haven Drive
Los Angeles, US 90001

Refund Information

Once we receive and inspect your return:

  • Refund Processing Time: 5-7 business days
  • Refund Method: Original payment method (credit card, PayPal, etc.)
  • Deductions: Original shipping costs are non-refundable. Return shipping is at customer’s expense.

Note: International returns may experience longer processing times due to customs clearance.

Exchange Process

Exchanges are subject to availability. If the desired size/style is unavailable, we will issue a refund instead. We’ll cover shipping costs for your replacement item!

Return Request Email Template

Copy and paste the template below to request a return or exchange:

Subject: Return/Exchange Request – Order #[Your Order Number] Hello Halloween Shoes Shop Team, I would like to request a [return/exchange] for my recent order. Order Number: [Your Order Number] Product Name: [Product Name] Size: [Size] Reason for [return/exchange]: [Please specify] Please advise on next steps. Thank you, [Your Full Name] [Your Email Address] [Your Phone Number (optional)]

Need Help?

Our Los Angeles-based customer service team is ready to assist you!

Email: [email protected]
Response Time: Within 2 business days

Thank you for shopping with Halloween Shoes Shop! We strive to make your experience as stunning as our shoes.

© 2025 Halloween Shoes Shop. Based in Los Angeles, serving fashion lovers worldwide.