Welcome, fierce fashionistas and bold boot lovers! At Halloween Shoes Shop, we’re here to empower your unique style and ensure your experience is as seamless as our sky-high heels. Below, you’ll find answers to the most common questions about our products, shipping, payments, and more. Can’t find what you’re looking for? Our friendly support team is always ready to help at [email protected].
Products & Sizing
Q: What kinds of shoes do you sell?
A: We specialize in statement footwear for confident individuals! Our collection includes everything from sky-high 6, 7, and 8 Inch Heels and Stripper Shoes to edgy Demonia Boots, Thigh High Boots, Sexy Sandals, and Evening/Prom Shoes. We also offer fun options like Light-Up Shoes and Halloween Costume Footwear.
Q: Are your high heels comfortable for extended wear?
A: Absolutely! We offer a range of Comfortable 6 Inch Stripper Shoes and styles from trusted brands like Pleaser, which are designed with expert craftsmanship to provide support and stability for performance and all-night wear. Look for styles with platforms, which can reduce the incline.
Q: Do you sell men’s shoes?
A: Yes! Our Unisex Demonia Footwear collection is perfect for anyone looking to make a bold, alternative fashion statement.
Ordering & Payment
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure and convenient checkout.
Q: How do I know my order was placed successfully?
A: You will receive an order confirmation email immediately after your purchase. Please check your spam folder if you don’t see it. This email means we’ve received your order and are getting it ready!
Shipping & Delivery
Q: Where do you ship from?
A: All orders are hand-packed and shipped with care from our warehouse in Los Angeles, USA.
Q: What are my shipping options and costs?
A: We offer two great options:
– Standard Shipping ($12.95): Shipped via DHL or FedEx. Your order is processed in 1-2 days and will arrive within 10-15 days after shipment. Includes tracking.
– Free Shipping: For orders over $50! Shipped via EMS. Your order is processed in 1-2 days and will arrive within 15-25 days after shipment.
Q: Do you ship worldwide?
A: Yes! We ship globally to empower style lovers everywhere. However, we currently cannot deliver to some parts of Asia and a few remote regions due to logistical constraints. Contact us if you’re unsure about your location.
Q: How can I track my order?
A: If you chose Standard Shipping, you will receive a tracking number via email once your order ships. You can use this number on the carrier’s website (DHL/FedEx) to follow your package’s journey. Free Shipping via EMS may have limited tracking.
Returns & Exchanges
Q: What is your return policy?
A: We want you to be 100% confident in your purchase. You have 15 days after receiving your item to initiate a return. Items must be in unworn, original condition with all packaging. Please contact us at [email protected] to start the process. For full details, visit our Returns Policy page.
Q: Who pays for return shipping?
A: The customer is responsible for the cost of return shipping unless the item arrived damaged or defective.
Contact & Support
Q: How can I contact customer service?
A: We’re here for you! Reach out to our friendly support team anytime at [email protected]. We’re based in Los Angeles and are happy to help with any questions or concerns.
Based in Los Angeles, serving fashion lovers worldwide.